Refund policy

Last Updated: 15 June 2026

Welcome to DropDesh. Customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Customers can request a return within 7 days of receiving the product if:

The product is damaged or defective.

The wrong item has been delivered.

The product is significantly different from the description.

2. Non-Returnable Items

Returns will not be accepted for:

Products damaged due to misuse by the customer.

Used, washed, or altered products.

Items without original packaging.

Personal care or hygiene products (if applicable).

3. Return Process

To request a return, contact us within 7 days of delivery and provide:

Order ID

Product photos/videos

Reason for return

Email: mo.sahilali8953@gmail.com

4. Refund Policy

Once the returned product is received and inspected, the refund will be processed.

Approved refunds are issued within 5–10 business days.

Refunds will be credited to the original payment method or bank account provided by the customer.

5. Order Cancellation

Orders can be canceled before dispatch.

Once an order has been shipped, cancellation may not be possible.

6. Damaged or Wrong Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos.

7. Contact Us

For any return, refund, or order-related queries:

Itemking Support

📧 Email: mo.sahilali8953@gmail.com

By placing an order on DropDesh, you agree to this Return & Refund Policy.